NIRVYN public document
Refund Policy
This policy explains how NIRVYN handles refunds for Coins, Premium features, subscriptions, boosts, badges, and other digital services, including app-store payment rules and support channels.
1. Purpose
This Refund Policy explains how refunds are handled for purchases made on NIRVYN, including Coins, Premium features, subscriptions, and other digital services. It should be read together with the Terms of Service and any applicable payment platform terms.
2. Scope
This policy applies to purchases made through Google Play, Apple App Store, the official NIRVYN website if available, and other authorized payment channels introduced by NIRVYN. At launch, NIRVYN Coins and paid app purchases are expected to be handled through the applicable app-store purchase flow.
3. Digital Products
NIRVYN may offer digital products and services including NIRVYN Coins, Premium subscriptions, Premium features, profile boosts, digital badges, and other digital services. Unless otherwise stated, these are digital products delivered immediately after purchase.
4. Payment Processing
Payments are processed by the applicable payment platform or authorized payment service provider. For Google Play or Apple App Store purchases, the store may process the payment, manage subscription cancellation, and apply its own refund review rules. Depending on where the purchase was made, the transaction may also be governed by Google Play, Apple App Store, or other authorized payment-provider refund policies and terms.
5. Refund Eligibility
Refund requests are considered according to applicable law, payment platform policies, the circumstances of the purchase, and this Refund Policy. Submitting a refund request does not guarantee that a refund will be approved.
6. Generally Non-Refundable Purchases
Unless required by applicable law or expressly approved by NIRVYN, Coins credited to an account, Coins that have been spent, Premium features that have been used, activated profile boosts, issued digital badges, consumable digital items, and promotional purchases are generally non-refundable once delivered or used.
7. Subscriptions
Users may cancel recurring subscriptions at any time through the payment platform used to purchase the subscription. Cancellation prevents future billing but does not automatically create a refund for the current billing period unless required by applicable law or approved under the applicable payment platform policies. Access to subscription benefits generally continues until the end of the current billing period.
8. Accidental Or Unauthorized Purchases
If you believe a purchase was made accidentally or without authorization, contact the applicable payment platform or NIRVYN Support as soon as possible. Each request is reviewed based on available information, applicable law, and payment platform policies. Support: support@nirvyn.app.
9. Duplicate Or Incorrect Charges
If you believe you were charged incorrectly or more than once for the same purchase, contact NIRVYN promptly. Where an error is confirmed, appropriate corrective action, including a refund where applicable, may be taken. Billing: billing@nirvyn.app.
10. Fraudulent Transactions
If a payment is suspected to be fraudulent, unauthorized, or made using stolen payment credentials, NIRVYN may suspend the transaction, restrict purchased items, suspend the associated account, cooperate with payment providers or competent authorities, and reverse related benefits where permitted.
11. Chargebacks
Users should contact NIRVYN Support before initiating a chargeback whenever reasonably possible. Where a chargeback is initiated, NIRVYN may investigate the transaction, temporarily restrict purchased benefits, suspend account access while the dispute is pending, and take appropriate action where fraudulent or abusive chargebacks are identified. Nothing in this section limits rights available under applicable law.
12. How To Request A Refund
Depending on where the purchase was made, refund requests may be submitted through Google Play, Apple App Store, NIRVYN Support, or another authorized payment provider. Please include the registered email or mobile number, username, purchase date, transaction ID or order number, and a description of the issue. Additional information may be requested to verify the transaction. Support: support@nirvyn.app.
13. Refund Decisions
Refund requests are reviewed individually. NIRVYN may consider applicable law, payment platform policies, transaction history, technical issues, fraud-prevention considerations, and whether the purchased digital product has been delivered or used. The decision on a refund request will be communicated after review.
14. Policy Changes
NIRVYN may update this Refund Policy from time to time. Material changes will be published on the platform before becoming effective where required by applicable law. Continued use of the platform after an updated policy becomes effective constitutes acceptance of the revised policy.
15. Contacts
For purchase or refund questions, contact support@nirvyn.app or billing@nirvyn.app. Privacy questions may be sent to privacy@nirvyn.app. Formal grievances may be sent to grievance@nirvyn.app.